Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About the Ducal Palace of Gandia, Valencia

1. What is the Ducal Palace of Gandia famous for?

The Ducal Palace of Gandia is best known as the former residence of the Borgia (Borja) family, one of the most powerful noble dynasties in Spain. It is especially associated with Saint Francis Borgia, a former duke who later became a Jesuit saint.

2. Where is the Ducal Palace of Gandia located?

The palace is located in Gandia’s historic old town in Valencia, Spain. Its central location makes it easy to reach on foot from the train station, shops, cafés, and other historic landmarks.

3. What are the visiting hours of the Ducal Palace of Gandia?

The palace is generally open Monday to Saturday, with morning and afternoon visiting hours. On Sundays and public holidays, it is usually open in the morning only. Visiting hours may vary slightly by season, so checking current timings before your visit is recommended.

4. How long does it take to visit the Ducal Palace of Gandia?

Most visitors spend 60 to 90 minutes exploring the palace. Guided tours may take slightly longer, especially if you want deeper insights into the Borgia family and the palace’s architecture.

5. Do I need to book tickets in advance?

Booking tickets in advance is recommended, particularly during weekends, holidays, and peak tourist seasons. Advance booking helps secure your preferred time slot and avoids waiting at the entrance.

6. Is the Ducal Palace of Gandia suitable for children?

Yes, the palace is suitable for children, especially those interested in history and architecture. Children should be supervised at all times, and guided tours can help make the visit more engaging for younger visitors.

7. Is the Ducal Palace of Gandia wheelchair accessible?

Most public areas of the palace are accessible, and elevators or ramps are available where possible. However, due to the palace’s historic structure, some sections may have limited accessibility.

8. Can you take photos inside the Ducal Palace of Gandia?

Photography for personal use is generally allowed inside the palace, but flash photography and tripods are not permitted. Some rooms or temporary exhibitions may have additional restrictions.

9. How do I get to the Ducal Palace of Gandia from Valencia?

The easiest way to reach Gandia from Valencia is by regional train, with a travel time of about one hour. From Gandia Train Station, the palace is a short walk through the city center.